General Terms and Conditions

The MAN’S SET General Terms and Conditions govern purchases in our e-shop – from ordering through delivery of goods to withdrawal from the contract. If you have any questions, write to us via the Contact page.

Summary: general terms and conditions

These general terms and conditions govern the relationship between the seller and the buyer when shopping in the MAN’S SET e-shop, including ordering, payment, delivery, and the possibility of withdrawal from the contract.

Online store https://mansset.eu/

I. Identification of the Trader

11.1. These General Terms and Conditions (hereinafter also the “GTC”) govern the legal relationships between the company

Company name: Dmytro Nykytiuk

Registered office: Agatova 3460/7F, 841 01 Bratislava-Dúbravka, Slovak Republic

• Company ID: 56703538
• Tax ID: 3122099057
• Bank account: SK08 1100 0000 0029 4721 2179
• The Seller is not a VAT payer

(hereinafter also the “Seller” or “Trader”) and any person who is a Buyer of products offered by the Seller on the Seller’s Website, and who acts in the capacity of a consumer within the meaning of the further provisions of these General Terms and Conditions and the relevant laws defining a consumer, under the applicable legislation of the Slovak Republic, in particular the acts: Act No. 108/2024 Coll. on Consumer Protection and on Amendments to Certain Acts, as amended, Act No., Act No. 40/1964 Coll. Civil Code, as amended,

1.2. Email and phone contact for the Seller is:

• Email: info@mansset.eu
• Phone no.: +421911704726

1.3. Address for sending correspondence, complaints, and withdrawals from contracts: Dmytro Nykytiuk, Tupeho 30, Bratislava 831 01, Slovak Republic

II. Definition of Terms

2.1. For the purposes of these General Terms and Conditions, the Trader, in accordance with Act No. 108/2024 Coll., as amended, states and defines the following terms:

2.2. A distance contract is a contract concluded between the trader and the consumer exclusively through one or more means of distance communication without the simultaneous physical presence of the trader and the consumer, in particular through the use of an online interface, e-mail, telephone, fax, addressed letter, or catalogue offer

2.3. Trader (hereinafter also the “Seller”) means a person who, in connection with a consumer contract, an obligation arising from it, or a commercial practice, acts within the scope of their business activity or profession, including through another person acting in their name or on their behalf.

2.4. Consumer means a natural person who, in connection with a consumer contract, an obligation arising from it, or a commercial practice, does not act within the scope of their business activity or profession.

2.5. Consumer contract means any contract, regardless of its legal form, concluded between a trader and a consumer.

2.6. The term Online store is identical to the term Electronic store and to the term Website.

2.7. Buyer means any person (natural person or legal entity) who has sent an order, in particular through the use of the Seller’s website, or by other means of distance communication.

2.8. Durable medium means a tool that enables the consumer or trader to store information addressed to the consumer or trader for a period appropriate to the purpose of the information, and which allows the unchanged reproduction of that information in the future, in particular a document, e-mail, USB stick, CD, DVD, memory card, or computer hard drive.

III. Basic Provisions

3.1. These General Terms and Conditions govern the legal relationships between Buyers who are consumers and the Trader.

3.2. Contractual relationships (as well as other legal relationships that may arise from the contractual relationship) with Buyers who do not act in the capacity of a consumer are governed by the provisions of Act No. 513/1991 Coll. Commercial Code, as amended.

IV. Ordering a Product – Conclusion of the Purchase Agreement

4.1. A proposal to conclude a purchase agreement by the Buyer is the sending of a product order by the Buyer, carried out in particular through the use of the Trader’s website, or by other means of distance communication.

4.2. The purchase agreement between the Buyer and the Trader is concluded upon delivery to the Buyer of a confirmation of receipt of the order, which the Buyer created pursuant to point 4.1 of these GTC, by the Trader (electronically to the Buyer’s email address, which the Buyer chose during the order creation process).

V. Duration of the Purchase Agreement

5.1. The purchase agreement is concluded for a definite period and terminates in particular upon fulfillment of all obligations of the Seller and the Buyer. This means in particular the delivery and payment of the products under the concluded purchase agreement. This provision does not affect the Buyer’s rights under the Trader’s statutory liability for defects in the products.

VI. Purchase Price – Information on the Purchase Price

6.1. The price of goods and services ordered through the Seller’s Website (hereinafter the “purchase price”) is stated separately for each product and is valid at the moment the Buyer creates the order.

6.2. The purchase price of goods or services stated on the Seller’s Website is the total price of the goods or services including all taxes, and is clearly indicated on the Seller’s Website.

VII. Delivery of Products

5.1. If the Buyer has chosen cash on delivery as the payment method for the order. The Seller is obliged to fulfill the order and deliver the products to the Buyer within 60 days at the latest from the date of conclusion of the purchase agreement pursuant to point 2.2 et seq. of these GTC.

5.1.1. If the Buyer has chosen a payment method other than cash on delivery for the order, the Seller is obliged to fulfill the order and deliver the products to the Buyer no later than within 60 days from the date of conclusion of the purchase agreement pursuant to point 2.2 et seq. of these GTC and payment of the total order price to the Seller. If both conditions stated in point 5.1.1 of these GTC have been met (i.e. if the purchase agreement has been concluded and the total order price has been paid to the Seller), the Seller is obliged to deliver the products to the Buyer no later than within 60 days from the date both of these conditions were met. If the products are marked as pre-order products, the periods referred to in points 5.1 and 5.1.1 are extended to 365 days.

Additional Delivery Conditions

The usual period within which the Seller dispatches products is 1 business day from the date of conclusion of the purchase agreement or 1 business day from the date of payment of the total order price to the Seller.

5.2. The place of delivery of the ordered product is the address specified by the Buyer in the order.

5.3. The Seller shall deliver the product using its own means directly to the Buyer (or to a person authorized by the Buyer to receive the product), or through third parties (carriers and delivery companies).

5.4. Delivery of the product is deemed completed upon its receipt by the Buyer (or by a person authorized by the Buyer to receive the product).

5.5. The Seller may send the goods that are immediately available to the Buyer and deliver the remaining part of the order additionally within a period consistent with the delivery period under these GTC, provided that this does not result in any additional costs to the Buyer, and only if the Buyer agrees to it.

5.6. The Seller is obliged to deliver the products to the Buyer in the ordered quantity and quality together with the tax documents relating to the order, and other documents, if any, that are typical for the given products or services.

VIII. Transfer of Ownership

8.1. Ownership of the sold item and the risk of accidental destruction, accidental deterioration, and loss of the item passes to the Buyer upon delivery.

IX. Payment Methods

9.1. You can pay for goods and services on the Seller’s Website using the following methods:

9.1.1. cash on delivery payment – price EUR 1

9.1.2. online payment via the STRIPE payment gateway – price EUR 0

9.1.3. payment by deposit or bank transfer to the Seller’s account – price EUR 0

X. Shipping – Delivery Methods for Products and Their Delivery Cost

10.1. The purchase price of goods or services does not include shipping costs or other costs related to the delivery of products.

10.2. Methods of delivery and the cost of delivery of ordered products:

10.2.1. Delivery Methods:

10.2.1.1. Packeta pickup point

10.2.2. Delivery Prices:

10.2.2.1. Delivery price via Packeta pickup point, delivery to an address in the Slovak Republic – price EUR 2.90

10.2.2.2. Delivery price via PACKETA courier service, delivery to an address in the Slovak Republic – price EUR 5.00

XI. Withdrawal by the Buyer from the Purchase Agreement Without Giving a Reason

11.1. The consumer has the right to withdraw from a distance contract and from a contract concluded away from the trader’s business premises even without giving a reason within the period pursuant to Art. XII points 12.1 to 12.3 of these GTC, except for a contract whose subject is:

11.2. the provision of a service, if the service has been fully provided and the provision of the service began before the expiry of the withdrawal period with the express consent of the consumer, and the consumer declared that they had been duly informed that, by giving consent, they lose the right to withdraw from the contract after the service has been fully provided, if under the contract the consumer is obliged to pay the price,

11.3. the delivery or provision of a product whose price depends on fluctuations in the financial market which the trader cannot influence and which may occur during the withdrawal period,

11.4. the delivery of goods made to the consumer’s specifications or goods made to measure,

11.5. the delivery of goods which are liable to deteriorate or expire rapidly,

11.6. the delivery of goods enclosed in protective packaging which are not suitable for return due to health protection or hygiene reasons and where the protective packaging has been broken after delivery,

11.7. the delivery of goods which, by their nature, become inseparably mixed with other goods after delivery,

11.8. the delivery of alcoholic beverages, the price of which was agreed at the time of conclusion of the contract, the delivery of which can only take place after 30 days, and the price of which depends on fluctuations in the market which the trader cannot influence,

11.9. the performance of urgent repairs or maintenance during a visit to the consumer, which the consumer expressly requested from the trader; this does not apply to a contract whose subject is the provision of a service other than repair or maintenance, or a contract whose subject is the delivery of goods other than spare parts necessary for the performance of the repair or maintenance, if the contracts were concluded during the trader’s visit to the consumer and the consumer did not order these goods or services in advance,

Procedure for Withdrawal from the Contract

11.10. the delivery of sound recordings, video recordings, audiovisual recordings or software in protective packaging which has been broken open after delivery,

11.11. the delivery of periodical publications, except for their delivery under a subscription contract,

11.12. goods purchased at a public auction,

11.13. the provision of accommodation services for purposes other than for residential purposes, transport of goods, car rental, provision of catering services or provision of services related to leisure time activities, if the trader is obliged under the contract to provide these services at a specifically agreed time or within a specifically agreed period,

11.14. the delivery of digital content which is not supplied on a tangible medium, if the delivery of the digital content began with the consumer’s express prior consent before the expiry of the withdrawal period, and the consumer acknowledged that they were duly informed that by giving such consent, they lose the right to withdraw from the contract upon commencement of the delivery of the digital content, and the trader provided the consumer with confirmation pursuant to section 17(12)(b) or (13)(b) of Act No. 108/2024 Coll. on consumer protection and amending certain acts, as amended, if the consumer is obliged to pay the price under the contract.

XII. Exercise of the Right of Withdrawal from a Distance Contract and a Contract Concluded Away from the Trader’s Business Premises

12.1. The consumer may withdraw from a distance contract or from a contract concluded away from the trader’s business premises within

a) 14 days from the day of

• receipt of the goods by the consumer pursuant to point 12.4.
• conclusion of a contract whose subject is the provision of a service,
• conclusion of a contract for the supply of water not put up for sale in a limited volume or set quantity, and a contract for the supply and off-take of heat,
• conclusion of a contract for the supply of digital content which the trader supplies other than on a tangible medium,

b) 30 days from the day of conclusion of the contract in the case of an unsolicited visit or in connection therewith, or a sales promotion event or in connection therewith.

12.2. If the trader provided the consumer with specific information regarding the right of the consumer to withdraw from a contract concluded at a distance and a contract concluded away from the trader’s business premises only additionally, but no later than within 12 months from the start of the running of the withdrawal period pursuant to point 12.1, the consumer may withdraw from the contract concluded at a distance or from the contract concluded away from the trader’s business premises within

• a) 14 days from the day on which the trader additionally fulfilled the information obligation, if this concerns the running of the period pursuant to point 12.1, letter a), or
• b) 30 days from the day on which the trader additionally fulfilled the information obligation, if this concerns the running of the period pursuant to paragraph 12.1, letter b).

12.3. If the trader did not provide the consumer with specific information regarding the right of the consumer to withdraw from a contract concluded at a distance and a contract concluded away from the trader’s business premises, not even pursuant to paragraph 12.2, the consumer may withdraw from the contract concluded at a distance or from the contract concluded away from the trader’s business premises within 12 months from the expiry of the period pursuant to paragraph 12.1.

12.4. Goods shall be considered received by the consumer at the moment when the consumer or a third party designated by the consumer, other than the carrier, takes possession of all parts of the ordered goods, or if

• a) the goods ordered by the consumer in a single order are delivered separately, at the moment of taking possession of the goods delivered last,
• b) goods consisting of several parts or pieces are delivered, at the moment of taking possession of the last part or piece,
• c) goods are delivered repeatedly over a specified period, at the moment of taking possession of the first goods.

Additional Information on Withdrawal from the Contract

12.5. The consumer may withdraw from a contract concluded at a distance or from a contract concluded away from the trader’s business premises, the subject of which is the delivery of goods, even before the start of the running of the withdrawal period.

12.6. The consumer may exercise the right to withdraw from a contract concluded at a distance or from a contract concluded away from the trader’s business premises in writing or in the form of a record on another durable medium, and if the contract was concluded orally, any unambiguously formulated statement of the consumer expressing the consumer’s will to withdraw from the contract is sufficient to exercise the consumer’s right to withdraw from the contract (hereinafter referred to as the “notice of withdrawal from the contract”). The consumer may use the model withdrawal form.

12.7. The period for withdrawal from the contract pursuant to paragraphs 12.1 to 12.3 shall be deemed to have been observed if the consumer sends the notice of withdrawal from the contract to the trader no later than on the last day of the period.

12.8. The consumer may withdraw from the contract only in relation to a specific product or products, if the trader delivered or provided several products under a contract concluded at a distance or a contract concluded away from the trader’s business premises.

12.9. The burden of proof regarding the exercise of the right of withdrawal from the contract shall be borne by the consumer.

XIII. Rights and Obligations of the Consumer after Withdrawal from a Contract Concluded at a Distance and a Contract Concluded Away from the Trader’s Business Premises

13.1. The consumer is obliged, within 14 days from the day of withdrawal from a contract concluded at a distance or a contract concluded away from the trader’s business premises pursuant to point 12.1, to send the goods back or hand over the goods to the trader or to a person authorized by the trader to take receipt of the goods; this shall not apply if the trader offers to collect the goods personally or through a person authorized by them. The period pursuant to the first sentence shall be deemed to have been observed if the consumer sends the goods to the trader no later than on the last day of the period.

13.2. In the event of withdrawal from a contract concluded at a distance or a contract concluded away from the trader’s business premises pursuant to point 12.1, the consumer shall bear only the costs of returning the goods to the trader or to a person authorized by the trader to take receipt of the goods; this shall not apply if the trader agreed to bear the costs themselves, or if the trader failed to fulfil the information obligation, i.e. if the trader did not provide the consumer with specific information regarding the right of the consumer to withdraw from a contract concluded at a distance and a contract concluded away from the trader’s business premises

13.3. The consumer shall be liable for any diminished value of the goods resulting from handling of the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods; this shall not apply if the trader failed to fulfil the information obligation pursuant to section 15(1)(f) of Act No. 108/2024 Coll. on consumer protection and amending certain acts, as amended.

Additional Obligations of the Consumer

13.4. The consumer is obliged to pay the trader the price for the performance actually provided up to the day of delivery of the notice of withdrawal from the contract, if the consumer withdraws from a contract concluded at a distance or a contract concluded away from the trader’s business premises, the subject of which is the provision of a service, the supply of water not put up for sale in a limited volume or set quantity, or the supply of district heating, pursuant to section 19(1) of Act No. 108/2024 Coll. on consumer protection and amending certain acts, as amended, and gave express consent pursuant to section 17(10)(c) of Act No. 108/2024 Coll. on consumer protection and amending certain acts, as amended, before the commencement of the provision of performance. The price for the performance actually provided shall be calculated proportionally on the basis of the total price agreed in the contract. The price for the performance actually provided shall be calculated on the basis of the market price of the performance provided, if the total price agreed in the contract is unreasonably high.

13.5. As a result of exercising the right to withdraw from a contract concluded at a distance or a contract concluded away from the trader’s business premises pursuant to point 11.1, the consumer shall not incur any obligations or costs other than those pursuant to points 13.1, 13.3 to 13.5 and the obligation to pay the additional costs pursuant to point 14.3.

XIV. Rights and Obligations of the Trader after Withdrawal of the Consumer from a Contract Concluded at a Distance and a Contract Concluded Away from the Trader’s Business Premises

14.1. The trader is obliged, within 14 days from the day of delivery of the notice of withdrawal from the contract, to refund to the consumer all payments received from the consumer under or in connection with the contract concluded at a distance, the contract concluded away from the trader’s business premises or a supplementary contract, including the costs of transport, delivery, postage and other costs and fees.

14.2. The trader is obliged to refund to the consumer all payments pursuant to point 14.1 to the extent corresponding to the withdrawal from the contract, if the consumer did not withdraw from the entire contract concluded at a distance or from the entire contract concluded away from the trader’s business premises. The trader may not charge the consumer additional costs for transport, delivery, postage and other costs and fees.

14.3. The trader is not obliged to refund the consumer for additional costs if the consumer expressly chose a different method of delivery than the cheapest standard method of delivery offered by the trader. Additional costs mean the difference between the costs of delivery chosen by the consumer and the costs of the cheapest standard method of delivery offered by the trader.

14.4. The trader may not require the consumer to pay costs for

a) the provision of a service, the supply of water not put up for sale in a limited volume or set quantity, or the supply of district heating during the running of the period for withdrawal from the contract pursuant to points 12.1 to 12.3, irrespective of the extent of the performance provided, if:

the trader did not provide the consumer with information pursuant to section 15(1)(f) or (h) of Act No. 108/2024 Coll. on consumer protection and amending certain acts, as amended, or

the consumer did not give the trader express consent to the commencement of the provision of the service or the supply of water or heat pursuant to section 17(10)(c) of Act No. 108/2024 Coll. on consumer protection and amending certain acts, as amended,

Additional Obligations of the Trader

b) full or partial delivery of digital content which the trader supplies other than on a tangible medium, if:

the consumer did not give the trader express consent to the commencement of the supply of digital content pursuant to section 17(10)(c) of Act No. 108/2024 Coll. on consumer protection and amending certain acts, as amended,

the consumer did not declare that they were duly informed that, by giving consent pursuant to the first point, they lose the right to withdraw from the contract, or

the trader did not provide the consumer with confirmation pursuant to section 17(12)(b) or (13)(b) of Act No. 108/2024 Coll. on consumer protection and amending certain acts, as amended.

14.5. Upon withdrawal from a contract concluded at a distance or a contract concluded away from the trader’s business premises, the subject of which is the delivery of goods, the trader is not obliged to refund the consumer the payments pursuant to point 14.1 before the goods are delivered to the trader or until the consumer proves that the goods have been sent back to the trader, unless the trader offers to collect the goods personally or through a person authorized by them.

14.6. The trader is obliged to refund to the consumer the payments pursuant to point 14.1 using the same method of payment as the consumer used for the initial transaction; this does not affect the trader’s right to agree with the consumer on a different method of payment, provided that no fees are charged to the consumer in connection with this refund.

14.7. The trader is obliged to arrange for the collection of the goods at their own expense within the period pursuant to paragraph 14.1, if, under a contract concluded away from the trader’s business premises, the goods were delivered to the consumer’s home at the time of conclusion of the contract and, given the nature of the goods, it is not possible to send the goods back to the trader by post.

14.8. Unilateral set-off of claims of the trader and the consumer arising from withdrawal from the contract pursuant to point 11.1 is prohibited.

XV. Supervisory Authority

15.1. The competent authority exercising supervision over compliance with the law in the field of consumer protection is:

• Slovak Trade Inspectorate
• with its registered office in Bratislava, for the Bratislava Region
• Bajkalská 21/A, P.O. BOX No. 5, 820 07 Bratislava
• Department of Supervision
• Phone no. 02/58 27 21 72, 02/58 27 21 04
• Fax no. 02/58 27 21 70
• Email: ba@soi.sk
• Web link for submitting complaints: https://www.soi.sk/sk/Podavanie-podnetov-staznosti-navrhov-a-ziadosti/Podajte-podnet.soi

15.2. The Buyer may also address complaints or submissions directly to the Seller at the address stated in point 1.1.2 of these GTC. The Seller also recommends that Buyers address complaints and submissions (to speed up their handling) to the Seller’s email address: info@mansset.eu

Any complaint or submission will be assessed and handled by the Seller within 10 business days of its receipt. The Seller shall inform the Buyer of its handling in the same form in which the Buyer delivered the complaint or submission to the Seller.

XVI. Alternative Dispute Resolution

16.1. If the consumer is not satisfied with the way in which the Seller has handled their complaint, or believes that the Seller has violated their rights, the Buyer has the right to contact the Seller with a request for remedy. If the Seller responds negatively to the consumer’s request pursuant to the preceding sentence, or fails to respond to such request within 30 days from the date of its sending by the consumer, the consumer has the right to submit a proposal to initiate alternative dispute resolution pursuant to the provisions of § 12 of Act No. 391/2015 Coll. on alternative resolution of consumer disputes and on amendments to certain acts, as amended. The competent entity for the alternative resolution of consumer disputes with the Seller is the Slovak Trade Inspection (contact available at https://www.soi.sk/sk/alternativne-riesenie-spotrebitelskych-sporov.soi), or another relevant authorized legal entity registered in the list of alternative dispute resolution entities kept by the Ministry of Economy of the Slovak Republic (the list is available at http://www.mhsr.sk/, or directly at https://www.mhsr.sk/obchod/ochrana-spotrebitela/alternativne-riesenie-spotrebitelskych-sporov-1/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov-1.

The consumer has the right to choose which of the listed alternative dispute resolution entities to contact. The consumer may use the online dispute resolution platform, available at the website http://ec.europa.eu/consumers/odr/, or directly at the website https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage, to submit a proposal for alternative resolution of their consumer dispute. Alternative dispute resolution may be used only by a Buyer who, when concluding and performing the contract, acts in the capacity of a consumer. Alternative dispute resolution concerns only a dispute between the consumer and the Seller arising from a consumer contract or related to a consumer contract. Alternative dispute resolution applies only to contracts concluded at a distance. The alternative dispute resolution entity may refuse the proposal if the quantifiable value of the dispute does not exceed EUR 20. The ADR entity may require the consumer to pay a fee for initiating the alternative dispute resolution of up to a maximum of EUR 5 including VAT.

Procedure for Alternative Dispute Resolution

All further information regarding alternative dispute resolution between the Seller and the Buyer – consumer arising from the Purchase Agreement as a consumer contract or related to the Purchase Agreement as a consumer contract is provided on the website of the Ministry of Economy of the Slovak Republic www.mhsr.sk and in Act No. 391/2015 Coll. on alternative resolution of consumer disputes and on amendments to certain acts, as amended.

XVII. Supplementary Provisions

17.1. The Seller shall not conclude a purchase agreement, nor sell, broker, or supply alcoholic beverages /products/, tobacco products, and other products to persons (Buyers) who, at the time of concluding the purchase agreement, have not reached the age of 18, and to whom the sale of such products is prohibited pursuant to and in accordance with the valid and effective legal regulations of the Slovak Republic. In connection with the foregoing, the Seller shall verify that the Buyer meets the condition of having reached the age of 18 by checking the Buyer’s age using an identity document /identity card or passport/, at the time the order is handed over to the Buyer. The Seller shall carry this out through an authorized person who is to deliver the order to the Buyer. If the Buyer has not reached the age of 18, or if the Buyer fails or refuses to prove their age, the Seller shall not hand over the order to the Buyer and the purchase agreement shall terminate.

XVIII. Information on Adopted Codes of Conduct

18.1. The Trader informs consumers that there are no special relevant codes of conduct to which the Seller has committed to comply, whereby a code of conduct means an agreement or set of rules defining the conduct of the Seller, who has committed to comply with such code of conduct in relation to one or more specific business practices or business sectors, where these are not established by law or by another legal regulation or measure of a public authority which the Seller has committed to comply with, and about the manner in which the consumer may become acquainted with them or obtain their wording.

XIX. Consumer Product Reviews

19.1. The Trader does not carry out verification or restrict product reviews only to persons who have purchased the product from the Trader.

XX. Final Provisions

20.1. The Seller reserves the right to amend the General Terms and Conditions. The obligation to provide written notice of an amendment to the General Terms and Conditions is fulfilled by its publication on the Seller’s Website. In the event of a change to the General Terms and Conditions, the relationship between the Buyer and the Seller shall be governed by the General Terms and Conditions valid and effective at the time of concluding the Purchase Agreement, until its termination.

20.2. These General Terms and Conditions form an integral part of the Complaints Policy and the Privacy Policy and Cookie Notice of this Website. The documents – the Complaints Policy and the Privacy Policy and Cookie Notice of this Website – are published on the domain of the Seller’s Website.

20.3. These General Terms and Conditions become valid and effective upon their publication on the Seller’s Website on 01.07.2024.

Updates to the General Terms and Conditions Document

We may update the General Terms and Conditions document from time to time, for example in the event of changes to legal regulations. You can always find the current version on this page. You can send us your questions at info@mansset.eu or via the Contact page.