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Options for Returning, Exchanging, or Filing a Complaint About Goods

The options for returning, exchanging, or filing a complaint about MAN’S SET products summarize your rights when shopping in our online store – from withdrawing from the contract within 14 days to filing a complaint about defective goods. You’ll find the exact procedure below, or you can contact us via the Contact page. You can return or exchange undamaged, unworn goods in their original condition with tags attached.

Options for Returning Goods: Withdrawing from the Contract Within 14 Days

In accordance with Act No. 102/2014 Coll., the consumer has the right to withdraw from the contract without giving a reason within 14 days of receiving the goods. For this purpose, we recommend using the [Withdrawal from Contract Form], which should be sent back to our address together with the undamaged, unworn goods.

2. Exchanging Goods

If you wish to exchange goods (for example, for a different size or color), you may do so within 14 days of receiving the shipment. Please use the [Complaint Form] and state the requested exchange in the “Description of Defect” field. The goods must be undamaged, unworn, in their original packaging, and with all tags attached.

3. Exception – Underwear

For health protection and hygiene reasons, underwear cannot be returned or exchanged if it has been unpacked or used after delivery. This provision follows from Section 7(6)(e) of Act No. 102/2014 Coll.

4. Filing a Complaint About Goods

If the goods were delivered damaged, incomplete, or with a manufacturing defect, you have the right to file a complaint. Please use the [Complaint Form] and state the reason for the complaint. The goods being complained about must be sent clean and properly packaged.

Options for Returning Goods: How to Proceed

Before sending back the goods, please contact us at info@mansset.eu or via the Contact page so we can advise you on the exact procedure and the address to send it to. You can find the detailed complaints terms in our Complaints and Warranty Policy document, while the general rules of purchase are governed by our General Terms and Conditions. If you are not satisfied with how your complaint was handled, you may contact the Slovak Trade Inspection. You can also check the exact size in advance in our size chart to avoid an unnecessary exchange.